Privacy policy

This policy describes how Ballr ("we", "us") handles personal information when you use our website and services. It is intended for users in the United Kingdom and reflects the UK GDPR and the Data Protection Act 2018. If anything here conflicts with a specific agreement you have with us, that agreement takes precedence.

Who we are

Ballr operates the Ballr website and related digital services. For data protection purposes, the controller of your personal data is the organisation operating Ballr as described on our contact or company information. You can reach us via the contact options on our website (for example the contact section on the home page).

What we collect

Depending on how you use Ballr, we may process categories such as:

• Account and profile: name, email address, username, password or authentication identifiers, and preferences you choose to save.
• Activity and usage: sessions you join or create, messages or content you submit where the product provides those features, and technical logs needed to run the service securely.
• Device and technical data: IP address, browser type, approximate location derived from IP where relevant, and cookies or similar technologies as described below.
• Communications: messages you send us (for example through contact forms) and correspondence related to support or safety.

How we use your data

We use personal data to:

• Provide, maintain, and improve Ballr (including authentication, features, and customer support).
• Keep the community safe, detect abuse, and comply with legal obligations.
• Analyse aggregated or de-identified usage to understand how the product is used (we avoid unnecessary profiling).
• Send service-related notices and, where you have opted in, marketing you can withdraw from at any time.

Legal bases

Where UK GDPR applies, we rely on one or more of:

• Contract — processing needed to provide the services you request.
• Legitimate interests — for example securing our systems, improving the product, and preventing fraud, balanced against your rights.
• Legal obligation — where we must retain or disclose information by law.
• Consent — where required (for example certain cookies or optional communications), which you can withdraw.

Sharing

We do not sell your personal data. We may share information with service providers who host infrastructure, analytics, or communications on our behalf under strict contracts, and with professional advisers where required. We may disclose information if we believe in good faith it is necessary to comply with law, enforce our terms, or protect the rights and safety of users and the public.

International transfers

If we transfer personal data outside the UK, we will ensure appropriate safeguards (such as the UK international data transfer agreement or adequacy regulations) are in place as required by applicable law.

Retention

We keep personal data only as long as needed for the purposes above, including legal, accounting, or reporting requirements. When data is no longer needed, we delete or anonymise it in line with our retention practices.

Your rights

Under UK data protection law you may have the right to:

• Access a copy of your personal data.
• Rectify inaccurate data or complete incomplete data.
• Erasure, restriction of processing, or objection in certain circumstances.
• Data portability where processing is based on contract or consent and is automated.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the ICO (Information Commissioner's Office) in the UK.

To exercise these rights, contact us through the channels on our website. We may need to verify your identity.

Cookies

We use cookies and similar technologies where necessary for the site to function and, with your consent where required, for analytics or preferences. You can control cookies through your browser settings and any cookie banner we provide.

Children

Ballr is not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children below that age. If you believe we have, please contact us so we can delete it.

Changes

We may update this policy from time to time. We will post the updated version on this page and adjust the "Last updated" date. For material changes we may provide additional notice where appropriate.